The company is held responsible for delivering the product in a timely
manner and according to the Customer requirements indicated in the order. Should any of
the company's commitments be violated, the customer is entitled to a partial or a
full reimbursement according to our Money Back Guarantee Policy.
Money Back Guarantee Policy
Our Money Back Guarantee Policy gives you the right to request
reimbursement if our service failed to fulfill its duties towards you. As our service
offers legitimate academic assistance, we want to be 100% sure that you leave fully
Our satisfaction rate is high. More than 95% of our customers
return with consequential orders. However, sometimes things can go wrong, and in these
cases, you can always refer to our Money Back Guarantee Policy. We want to emphasize
that there are only certain situations when we can offer a full refund. These
- No Expert assigned yet: This is a rare situation, but sometimes it
happens. The amount of the refund is always 100%. If such a situation does occur,
the customer should not worry since they will be notified as soon as possible. If
you want another Expert to work on your request, but there is no appropriate one
available, your claim will be directed to our dispute department. They will review
it and proceed with the corresponding refund based on your request.
- The Expert was confirmed, but you decided to cancel the order. In
this case, the refund amount varies from 100% to 70% to cover the effort of the
company and the Expert in their attempt to provide you with the product and services
- Late Delivery: It can only happen if the Expert gets ill or in case
of other emergencies. The company will refund an appropriate amount to compensate
for the late delivery. The exact amount will be discussed with the customer in
- On-time delivery of all the orders is guaranteed. Sometimes delays
can happen due to the needed materials being uploaded too late by the customer. In
this situation, no refund can be granted. That is why it is always ideal to send all
information regarding the task, including any additional sources that must be used
all at once when placing the order initially.
- If the order has been completed only after the initial deadline had
been passed, then it's up to the customer to decide whether to release all the
funds or not.
- Disputed claims: If the customer is not satisfied and would like to
get a refund instead, the agency administration will conduct an investigation. The
refund claim will be approved or denied based on the result of the investigation.
Keep in mind that we always want our customers to be fully satisfied. Hence, we will
always do our best to treat the customer fairly and achieve maximum customer
- Accidental Duplicate Order: In order to cancel an order placed by
mistake, you need to contact us as soon as possible. You need to clarify with us
that the other order is not needed. The order would be treated as being valid if we
did not receive any cancellation request before an Expert has been assigned. You can
still cancel the order, but one of the situations listed above will be applied. Two
invoices received: If you are billed twice, you need to notify us immediately,
especially if Your Personal Balance didn’t change. You need to send us both receipts
so we can properly address the issue and process the full refund for the extra
charge. This instance happens on very rare occasions. There is no way for a customer
to be billed for any single order unless they paid for it by mistake. When such
incidents do occur, we can freeze or block the sum for the next order or give out a
discount that can cover the total sum.
- Plagiarized content: If there is a claim that the Product the
Expert has helped you with is plagiarized, a Turnitin report is needed. There will
be no other reports that can be accepted aside from this, or else no refund is
You are not entitled to a refund if:
- Once you have released a certain percent of the total amount to the
Expert, it is deemed that this particular portion of the assignment has been
completed, and you accept the quality. Thus, released funds are non-refundable.
- A lower grade than what was expected is received: Please keep in
mind that we do not guarantee high grades. A Product that we provide is tailored as
a draft sample only or as a point of reference for research purposes.
- Delayed payment: If the customer claims that the order has been
delayed when the reality is that the payment was also delayed, we shall not bear
responsibility for it. Moreover, a refund cannot be requested.
- Note: in the case of a revision deadline, the previously mentioned
delay refunds and the recalculation of the price do not apply as the end dates are
- Editing, proofreading, formatting orders: Please understand that
the order you place for the earlier mentioned services contains original content
written by you that may contain errors of contextual nature.
- If the Order is canceled, the Customer is permitted to use any kind
of the products that have been provided before the cancellation. All rights for the
copy go back to the company.
- Refund period has passed: Refunds are available within six months
of the original transaction date. If six months had passed since the transaction
date, we cannot offer you a refund.
Once you receive the refund confirmation, the company will process it
within two days. Please note that the company can not be held responsible for your Bank
Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank